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New European plans threaten disruption and inconvenience for UK’s online shoppers

• Plans requiring additional checkout steps means more declined transactions and longer and more complicated checkout experiences • 52% of UK shoppers say increased online checkout steps will cause them to abandon purchases • Changes mean no more express checkouts or quick in-app payments from mobiles, reduced access to non-European online shopping sites, and longer queues

Consumer spending growth reached six month high in October

Headline findings: • Consumer spending rises +2.5% on the year in October, up from +2.3% in September • E-commerce spending increases solidly(+4.3%), face-to-face expenditure expands for the first time in three months(+1.8%) • Growth led by Hotels, Restaurants & Bars(+9.0%) and Recreation & Culture(+7.4%) • Spending on Clothing & Footwear rises at quickest rate since September 2015(+4.7%)

Consumer spending growth reached six month high in October

• Consumer spending rises +2.5% on the year in October, up from +2.3% in September • E-commerce spending increases solidly (+4.3%), face-to-face expenditure expands for 1st time in 3 months (+1.8%) • Growth led by Hotels, Restaurants & Bars(+9.0%) and Recreation & Culture(+7.4%) • Spending on Clothing & Footwear rose at quickest rate since September 2015(+4.7%)

Consumer spending bounces back strongly in September

• Consumer spending increases +2.4% year-on-year in September, having been broadly flat in August (+0.1%) • Spending via e-commerce increases solidly (+6.0% on the year), while face-to-face expenditure saw a minimal increase (+0.1%) • Recreation & Culture (+6.8%) and Hotels, Restaurants & Bars (+6.0%) are best performing sectors

Consumer spending bounces back strongly in September

Headline findings: • Consumer spending increases +2.4% year-on-year in September, having been broadly flat in August (+0.1%) • Spending via e-commerce increases solidly (+6.0% on the year), while face-to-face expenditure saw a minimal increase (+0.1%) • Recreation & Culture (+6.8%) and Hotels, Restaurants & Bars (+6.0%) are best performing sectors

Consumer spending slows amid economic and political uncertainty

• Slowest increase in consumer spending since February 2014 • Transportation and communications dropped -5.2% year-on-year, driven by slowing growth in car sales • Clothing & Footwear retailers buck the trend, posting +4.2% year-on-year, its first rise in three months • Growth in e-commerce slows to +2.3% year-on-year while face-to-face expenditure falls slightly on an annual basis (-0.8%)

Wet weather hits the high street, but consumer spending maintains growth at end of Q1

Headline findings: • Consumer spending rises by +2.3% year-on-year • Strong increases in expenditure seen in Recreation & Culture (+5.6%) and Hotels, Restaurants & Bars (+5.3%), but spending at Clothing & Footwear retailers declines (-1.8%) • Growth led by higher e-commerce spending (+4.2%), as face-to-face expenditure falls slightly (-0.9%)

Solid overall spending growth in December, but e-commerce the clear winner at Christmas

• Consumer spending increases solidly in December (+2.3% year-on-year), rounding off 2015 as the second strongest year since 2008 • Sharp rise in e-commerce spending (+7.4%), but face-to-face spending is broadly flat (-0.1%) • Growth led by Hotels, Restaurants & Bars (+8.1%), Household Goods (+4.9%) and Recreation & Culture (+4.8%)

E-commerce grows strongly despite modest overall spending in November

Headline Findings •Modest increase in consumer spending in November (+1.1% on the year) •Expenditure continues to rise solidly in e-commerce (+4.1%), but declines on the high street (-1.5%) •Hotels, Restaurants & Bars, Recreation & Culture and Clothing & Footwear see strongest increases in spending during November

E-commerce grows strongly despite modest overall spending in November

Headline Findings • Modest increase in consumer spending in November (+1.1% on the year) • Expenditure continues to rise solidly in e-commerce (+4.1%), but declines on the high street (-1.5%) • Hotels, Restaurants & Bars, Recreation & Culture and Clothing & Footwear see strongest increases in spending during November