Get support

To log in to your credit card account, please visit your issuer or bank website. The website and freephone number may be located on the front or back of your Visa card. If you need any further support, please call Visa using the drop-down menu above.

To dispute a charge, please contact your issuer or bank using the freephone number located on the front or back of your Visa card. In many cases, your issuer or bank will require detailed information regarding the transaction before resolving the disputed charge.

To review why your card was declined, please contact your issuer or bank using the freephone number located on the front or back of your Visa card. Your card may be declined for various reasons. Your issuer or bank is best equipped to provide the specific decline reason and provide guidance on how to process the transaction.

To report your Lost or Stolen Visa Card, please visit our Lost or Stolen card page. Our skilled support team can assist you at any time with reporting and blocking your Lost or Stolen card and look into providing you with emergency services^* if applicable.

To find an ATM, please use Visa’s ATM locator to get currency at over 2 million ATMs worldwide.

If you receive a call or email asking for your information, do not provide it. You can report a phone scam that uses Visa’s name by contacting us. Visa does not call or email cardholders and request personal information.

Visit our Lost or Stolen card page – if the identity theft involves your Visa card – to learn how to cancel your card or get an emergency replacement card.

You can find answers to common questions about travelling – like the availability of ATMs, emergency services and how to get help when you’re abroad. This can be found in Travel Support. If you have questions about whether or not you need to inform your issuer that you are travelling and using your Visa card overseas, please refer to your card issuer’s site.

If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you, usually within 1 to 3 days. For help, call us freephone if you are dialling from within the US (+1 800 847 2911) or use one of our global freephone numbers from the drop-down menu above.

As a consumer, there is nothing you need to register for 3-D Secure. Issuers (a financial institution, like a bank or a credit union) handle the authentication that 3-D Secure provides. Your online transactions are secured through Visa and our enhanced security makes purchasing more seamless – while still protecting you from fraud.

As a consumer, you should not encounter any issues with 3-D Secure. If you do, contact your issuer or bank for more information using the phone number on your card.

3-D Secure provides an additional layer of security for eCommerce transactions prior to authorisation. It enables the exchange of data between the merchant, card issuer and, when necessary, the consumer, to validate that the transaction is being initiated by the rightful owner of the account. If you are interested in learning more details about how this security technology combats fraud and provides better check-out experiences, visit 3-D Secure.

For directions on how to check your Visa gift card balance, please visit our Visa Gift card balance page.

To learn about activating and using your Visa Gift card, please visit the Visa Gift card balance page.

To locate more helpful information on Visa Gift cards, please visit the FAQ area on the Visa Gift card balance page, which covers everything from what to do if your Visa Gift card is lost or stolen, to making returns using your gift card.

If you have concerns involving a merchant, you can take action immediately by filling out this form.

Yes – if you are using a Visa Credit card, a Visa Debit card or Visa Gift card. Additionally, the merchant must make it clear at the point of sale (whether in-store or online) that there is a surcharge. For more information on merchant surcharges, visit Visa Rules.

In general, a merchant is not permitted to establish a minimum or maximum amount for a Visa transaction. However, exceptions apply in the US and US territories – like Puerto Rico, the US Virgin Islands and Guam. In those locations and only for credit cards, a merchant may require a minimum transaction amount of US$10. If you encounter an issue where a merchant has refused to accept your Visa card on the basis that the merchant requires a minimum or maximum amount on a Visa debit card, or requires that the purchase amount on a credit card is greater than US$10, please notify your Visa card issuer.