*Callers in certain countries/regions dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred

Assistance is a phone call away
All Visa cardholders may report a lost or stolen card
Report a lost or stolen card is simple
Emergency Card Replacement and Emergency Cash Disbursement

Have a lost, stolen or damaged card?
Need emergency cash or card?
We will block your card (if the card number is known) and connect you to your Financial Institution/Bank. Following your bank approval, you can also get an emergency card replacement within one to three business days*. Alternatively, Visa can arrange for cash to be available at a location near you usually within hours of your bank’s approval.
*Some restrictions/limitations apply
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To bridge spending, when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply needs cash in hand, Visa can arrange for cash to be available at a location near you. Call us Freephone in the UK (0800-89-1725) or call one of our global Freephone numbers.
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If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on stand-by. Call us Freephone in the UK (0800-89-1725) or call one of our global Freephone numbers.
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Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account specific inquiries, provide general visa information or connect you to service providers if asistance with your card benefits is needed. Call us Freephone in the UK (0800-89-1725) or call one of our global Freephone numbers.