Why contactless payments can mean growth for your restaurant
Contactless, or “tap to pay”, payments are now well established in the UK, with seven in every ten UK adults now using contactless payments for their everyday spendi . With such strong take-up, people likely expect to tap to pay in your restaurant.
Moreover, contactless payments are quicker than Chip and PIN. This gives your staff more time to look after your customers, who have more time to eat, drink and enjoy being in your restaurant.
This article looks at concrete steps you can take to make the move from chip and PIN to contactless payments in your restaurant:
- Check if your payment devices are already contactless compatible: Most newer payment devices can already accept contactless payments. If this is the case, all you will need to do is ask your payments provider to enable contactless payments for you. If you have older payment devices you may need to upgrade the devices themselves.
- Make sure you can still accept tips. You can configure most contactless payment terminals to add tips. There are two basic models: either the customer adds their own tip or you can predefine set percentages. Which model you choose is really your choice – some businesses prefer to let their customers choose the level of tip they leave; others feel that a pre-determined percentage makes it easier for customers to leave a tip.
- Train your staff. The move to contactless will save your wait staff time – to make the most of the move you will want to make sure that your staff are fully familiar with contactless payments. The key topics to cover are: the basics of taking contactless payments, contactless limits, how to revert to a chip and PIN payment if contactless is rejected, issuing receipts, managing refunds and taking tips.
Contactless payments help your customers spend more time enjoying their meal and your wait staff spend more time looking after your customers. And as we’re starting to see, it’s no longer a matter of ‘if’, but ‘when’. So join the march by embracing contactless to help grow your business with faster service and reduced customer waiting times.
Toolkits, case studies, statistics, research and recommendations are provided “AS IS” and intended for informational purposes only and should not be relied upon for operational, marketing, legal, technical, tax, financial or other advice. Visa Inc. does not make any warranty or representation as to the completeness or accuracy of the Information within this document, nor assume any liability or responsibility that may result from reliance on such Information. The Information contained herein is not intended as legal advice, and readers are encouraged to seek the advice of a competent legal professional where such advice is required. Toolkits and related marketing materials should be independently evaluated in light of your specific business needs and any applicable laws and regulations. Visa is not responsible for your use of the toolkit, best practice recommendations, or other information, including errors of any kind, contained in this document.