It is important to understand that you must always first try to resolve the issue with the retailer before you can complete a chargeback request. Contact them by phone, post, email or in person to try to get your money back.
If the retailer refuses to give you a refund or they are unresponsive, you can then start a chargeback claim. Please be aware there is not a guarantee that the chargeback will be successful.
Follow these steps to pursue a chargeback for your disputed transaction: