• Purchase disputes – know when you can make a chargeback claim

    Have you bought something that isn’t as described? And has the retailer refused to give you a refund? If you paid with your Visa debit, credit or pre-paid card, you could get your money back.

What is a purchase dispute?

Could you get your money back?

What to do if someone has used your card

If you spot suspicious payments on your card, report them immediately to your bank. If your card has been used fraudulently, you could be protected by Visa’s Zero Liability Policy. This means you could get your money back.

Understand how you’re protected

Purchase dispute advice: answers to your frequently asked questions

Articles, tips and advice

How you pay matters: Secure and protected with Visa

Whether you’re paying by card, a mobile device or digital wallet, when you pay with Visa, you can pay with confidence and the peace of mind that your payment is secure and you have protection if something goes wrong.