What is Google Pay?
Google Pay is a new name and look for all the existing Google payment products, including Android Pay.
Why Google Pay? What happened to Android Pay?
Google Pay is a new name and look for existing Google payment products. You’ll still be able to pay with Google Pay, as you do today with Android Pay.
How do I upgrade from Android Pay to Google Pay?
Existing Android Pay users do not need to do anything - your app will automatically update to the new branding in the near future. If you are interested in Google Pay but not currently an Android Pay user, you can still download the Android Pay app today to make fast and simple in-store payments - the app will update when Google Pay is available.
How do I set up Visa with Google Pay?
Simply download the Google Pay app from the Google Play Store. If you already have a Visa card linked to your Google account simply link that card to the Google Pay app by confirming a few details, or link to a new Visa card - it’s as simple as snapping a picture.
Where can I use Google Pay?
Google Pay can be used to touch and pay wherever Visa contactless payment is accepted – all you need to do is look for the Contactless Symbol on any point of sale terminal.
There are already more than 3m contactless terminals where you can use Google Pay in Europe, with over 400,000 places accepting contactless in the UK. When using apps on your device, you can also pay with Google Pay anywhere you see the ‘Buy with Google Pay’ button.
How do I use Google Pay to make contactless payments?
You can use Google Pay anywhere you see the contactless symbol:
You don't have to open the Google Pay app to make a contactless payment using your NFC phone; - just follow these steps:
Wake up your phone
Hold the back of your phone against the contactless payment terminal
Note - From time to time when sending payments through Google Pay, you may be prompted to unlock your device (using your device passcode / pattern or fingerprint) and to hold your phone to the contactless payment terminal for a second time, in order to complete your payment (this is used as an additional security measure)
Can I use Google Pay on the Transport for London network?
Yes. On the tube, buses, trams, DLR, London Overground, TfL Rail and most National Rail services in London.
To ensure you touch in/out quickly and easily you need to get your phone ready before you board a bus or tram, and as you approach the ticket gates:
Wake up your phone
Touch your phone to the yellow card reader
Always use the same card / device to avoid maximum fares and to benefit from capping
Make sure your battery has enough charge to complete your journey
For more information about using Google Pay on TfL services please visit www.tfl.gov.uk
What happens if my phone is lost or stolen?
If your phone is ever lost or stolen, you can lock and erase it from anywhere with Find My Device Since your Visa card information is never stored on the phone when you use Google Pay, there’s no need to cancel your physical card if your phone is lost or stolen.
What is the Virtual Account Number in Google Pay?
Visa works with your bank to assign a unique virtual account number that’s used when you make payments through Google Pay, meaning your underlying card details are never shared with your payment. Think of this Virtual Account Number (payment token) as a digital substitute for your Visa card.
How secure is Google Pay?
When you add your Visa card to Google Pay, we work with your bank to assign a payment token (labelled as a Virtual Account Number in Google Pay), as a substitute for your physical card details, it’s this token that is used to send and process payments through Google Pay. This means your name and full card details are never shown in the app and never shared with the retailer. In order to use Google Pay, we require that you set up a secure device lock (this can be a passcode, pattern or fingerprint).
What are higher value payments?
Mobile payment services such as Google Pay can be used for payments over the £30 contactless threshold, with a growing number of UK retailers supporting what we call ‘high value’ mobile contactless payment – which involve you verifying yourself using your passcode, fingerprint or pattern, which is entered on your device.
These cardholder verification methods add an additional layer of security for peace of mind, and act in much the same way as when you use 'Chip & PIN' to secure payments made in store with your Visa card.