Issuers Community Europe
with dedicated solutions
Uniquely positioned to support your business
Source: Visa Dispute Management Service
More than just a sponsorship, helping issuers grow
Helping business, economies and individuals thrive
For almost 40 years’ now, Visa has brought the latest payment innovations to the Olympic and Paralympic Games and their host cities.
Laying foundations for the future in the lead up to Paris 2024
Revolutionise dispute management by leveraging Visa’s proven expertise
Optimise financial recoveries
Issuers can boost dispute win rates to an average of 90% and arbitration wins to 93%, despite rising dispute volumes.²
Improve customer support
VDMS analysts are experts in dispute policies and network rules, aiming to revolutionise dispute management by helping to ensuring quick case closures and lowering VCR rates for issuers.
Reduce operational costs
Navigating complex disputes is simplified with VDMS, reducing training needs and converting operational costs into a simple per-case fee, irrespective of case complexity.
Consistent service and real-time reporting
With access to Visa Resolve Online (VROL) real-time case reporting, we enable issuers to focus on delivering high-quality cardholder experiences while meeting their service standards.
1. The VDMS staff has over 595 years of experience working disputes (the VDMS Employee Dispute Experience Tracker, December 2022)
2. Based on all transactions disputed via the Allocation and Collaboration flows within VROL as of February 2023
3. Based on all transactions disputed via the Allocation and Collaboration flows within VROL as of February 2023
4. Based on VisaNet, January 2024 analysis
Reimagine your cross-border payments capabilities with Visa
Get you there faster
Global reach and modular approach can make it easier for you to get your products in the hands of your customers quickly and help them send and spend money in 180+ territories.
Trust, embedded in every transaction
Provide the enterprise-level security necessary for your expansion in the global market and assist you in managing the challenges of compliance and regulatory requirements.
Empowering you to achieve more
Driven to serve you, your customers, providing you with tailored solutions so you can have the scalable, borderless business that you’ve always wanted.
Innovations to help you go global
Cloud-native platform puts the power of global money movement in your hands - making it easy for your customers to collect, hold, convert, send and spend money in multiple currencies.
Reimagine your cross-border payments with Visa
The next generation of customer want the same frictionless, digital experience moving their money as they experience ordering their pizza.
Explore SMB Cross-Border Landscape
Rethinking cross-border money movement
Transforming your business performance with Visa
Improve operational efficiency
Gain visibility into your portfolio performance across channels, regions, payment types, and more to streamline operations.
Better manage risk
Reduce transaction declines and lower fraud rates with deeper insights into decline reasons, fraud patterns, and performance vs peers.
Increase Cardholder Engagement
Better understand cardholder behaviour and uncover new trends to deliver personalized experiences to become top-of-wallet.
Turn cardholder data into an asset with Visa Payments Data Analytics
From uplifts in authorization rates to increase in revenue, payments data analytics can offer insight, while creating opportunities in the areas that matter most to you.
Leverage Visa's capabilities to tackle fraud, together
The Fraud Landscape
With 80% of disputes due to fraud¹, use a sophisticated in-flight risk scoring for more targeted and better informed authorisation decisions.
¹VisaNet Data Europe, 2022
Key Risk to Issuers
Combat online fraud, including crypto,and protect your costs, revenue, and reputation associated with 70% of all fraud occurring online².
²VisaNet Data Europe, 2022
The Fraud Opportunity
Improve customer experiences, revenue growth and top-of-wallet while reducing operational costs, fraud, and false positives.
Visa fraud insights for issuers
Stay informed on industry fraud trends and explore our expert thought leadership and best practices guides covering new fraud trends, including crypto to help support you to optimise your fraud prevention strategy.
