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New European plans threaten disruption and inconvenience for UK’s online shoppers

• Plans requiring additional checkout steps means more declined transactions and longer and more complicated checkout experiences • 52% of UK shoppers say increased online checkout steps will cause them to abandon purchases • Changes mean no more express checkouts or quick in-app payments from mobiles, reduced access to non-European online shopping sites, and longer queues

Online spending grows at fastest rate for 16 months as the experience economy powers ahead

Headline findings: • Total consumer spending increases by +2.5% year-on-year in April • E-commerce growth rate of +8.4% year-on-year but face-to-face expenditure is broadly flat (+0.2% year-on-year) • Clothing and footwear sees biggest fall in year-on-year spending since September 2014

Brits expected to spend £1.9 billion as Black Friday kicks off the first major weekend of Christmas shopping

Black Friday: o £721m forecast to be spent online on Visa cards, peaking between 18:00 and 19:00 (the commuter hour) – spend up 17% on 2014 and 61% on 2013 o £1.19bn forecast to be spent face to face on Visa cards, peaking between 13:00 and 14:00 – spend up only 4% on 2014 but 20% on 2013 Cyber Monday: o £629m to be spent online – spend up 17% on 2014 and 45% on 2013

The UK ranks 2nd in readiness to embrace future shopping experience – Visa Europe’s Future of Retail research

Three major trends shaping the future of retail identified by the report are outlined below: 1. Customers want personalised shopping experiences across all touch points 2. There is growing demand for social shopping experiences 3. Mobile technology has the potential to bridge the gap between online and offline retail experiences

Visa Europe’s Future of Retail research

Research by Stylus, shows the UK ranks 2nd in readiness to integrate new technology and meet demand from tomorrow’s shoppers across Europe. To derive the score, the research first looked at the key consumer trends that are re-shaping the retail sector, such as: • Omni-channel shopping • The growing significance of social media in the shopping cycle • The importance of mobile technology