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New European plans threaten disruption and inconvenience for UK’s online shoppers

• Plans requiring additional checkout steps means more declined transactions and longer and more complicated checkout experiences • 52% of UK shoppers say increased online checkout steps will cause them to abandon purchases • Changes mean no more express checkouts or quick in-app payments from mobiles, reduced access to non-European online shopping sites, and longer queues

Small businesses retain strong trust in banking providers but still looking for more from their payment services

• SMEs identify banks as their preferred provider of transaction services, but take-up of newer ways to pay and be paid varies • Key barriers to change highlighted as perceived cost, risk and other priorities being addressed first

£1.3bn to be spent on the British high street as shoppers make last-minute dash for Christmas presents

-More than 37 million transactions will take place on Wednesday 23rd December, up 10% on 2014 -Shopping will peak in the lunch hour break between 1pm-2pm, with 3.2 million transactions set to take place -Across the whole day, more than £1 million will be spent on Visa cards every minute, rising to nearer £2 million every minute in the peak hour

The UK ranks 2nd in readiness to embrace future shopping experience – Visa Europe’s Future of Retail research

Three major trends shaping the future of retail identified by the report are outlined below: 1. Customers want personalised shopping experiences across all touch points 2. There is growing demand for social shopping experiences 3. Mobile technology has the potential to bridge the gap between online and offline retail experiences

Spend by Chinese visitors to the UK hits record level, giving UK retailers a much-needed boost

• Chinese Visa cardholders visiting the UK spent £50m in July, overtaking tourists from France as the second highest spenders in the UK • A new simplified visa scheme for Chinese nationals introduced in July is expected to further boost Chinese tourism spending in the UK • The British high street was the main beneficiary, attracting £2 in every £5 of Chinese holiday spend