Disputes are on the rise. 

So are the costs.

The surge in digital commerce has brought a rise in disputes — creating pressure across the payments ecosystem.
10 % year-on-year growth in dispute volumes.¹

98 % of disputes are card-not-present (CNP).¹

~ 75 % of disputes in Europe are fraud-related.¹

Without effective tools, you can expect unnecessary disputes, manual and complex operations and limited optimisation. 

Take control of your payment disputes

Visa helps you tackle disputes at every stage, from prevention to optimisation, with smarter, scalable solutions.

Proactive prevention

Prevent disputes by helping customers better understand their spending and transactions, reducing friendly fraud and call-centre burden.

Rapid resolution

Resolve disputes faster by enabling real-time merchant intervention and automating fraud case processing, reducing costs and improving customer satisfaction.

Optimise for excellence

Improve efficiency and cost effectiveness of dispute processing by leveraging our dispute experts, data, benchmarks, and competitive insights.

How Visa helps you deliver more value

Reduced costs

Lower manual processing and operational overhead with greater revenue recovery.

Greater speed

Accelerate resolution times and accuracy with automation.

Improved experience

Support your customers more effectively.

Data-led insights

Unlock benchmarking and optimisation opportunities.

Join our diverse network of clients across all sectors 

and industries

Ready to transform your payment strategy and offering?

Let’s connect and discuss the right solutions for you.

Connect with us
1. VisaNet data FY2024